1. What is home medical assistance?
Home medical assistance is a service that provides professional medical care in the comfort and privacy of the patient’s home. DEBRES Medical professionals will visit you at your residence to conduct assessments, diagnoses, treatments, and medical follow-ups.
2. What medical services do you offer?
At DEBRES Medical, we offer comprehensive specialized home medical assistance: all specialized medical care typically provided in a medical center’s in-person consultation, brought to the patient’s home.
Our model focuses on high problem resolution, attempting to address our patients’ health needs in most cases without them having to travel. Therefore, we include diagnostic tests that can be performed with portable medical equipment, as well as relevant treatments
3. Can I undergo tests and treatments at my home?
At DEBRES Medical, we offer comprehensive specialized home medical assistance. Our model focuses on high problem resolution, attempting to address your health needs without requiring you to travel. To achieve this, we have state-of-the-art portable medical equipment and can perform treatments considered appropriate in a medical consultation setting. And of course, we follow strict safety protocols and comply with all health regulations and medical standards to ensure the quality and safety of our services.
4. And if I need some tests, can I have them done at my home?
Of course. In DEBRES Medical we have different allies to offer you the best solutions for your health care. Our reference laboratory, Abolab, will be able to do at your home any analytical test you need, or that our professionals consider indicated.
5. If I don't speak Spanish, can I be assisted in another language?
At DEBRES Medical, we have a team that can always assist you in English, and some of our specialists also speak French and German. For more information, you can contact us.
6. Who can benefit from home medical assistance?
Home medical assistance is ideal for individuals who have difficulty traveling to a medical center, such as elderly people, postoperative patients, people with disabilities, or those who desire a flexible service that adapts to their personal needs.
7. How can I schedule an appointment with DEBRES Medical?
You can schedule a home medical visit through our online platform or by contacting our patient care center via WhatsApp or telephone call. We will arrange an appointment at your convenience.
8. What are the hours of operation?
Our home medical assistance service is available every day of the year, including weekends and holidays, from 9:00 a.m. to 9:00 p.m., to accommodate your needs.
9. Is there an emergency service?
DEBRES Medical is not an emergency service, as we believe that medical emergencies should be handled by units specifically designated for that purpose.
10. What would happen if a medical emergency was detected during the home visit?
In the event of an unexpected medical emergency during the home visit, our team is prepared to take appropriate medical measures immediately, according to the situation.
11. Can I have a teleconsultation with my doctor?
Yes, at DEBRES Medical, we offer a remote care model that includes medical assistance via telephone call or video call with your regular specialist to complement in-person care.
12. Can a teleconsultation replace an in-person home visit?
It will depend on each patient’s medical situation. In general, the initial medical visit with a specialist, regardless of the issue, is best done in person, as it typically requires a complete medical history, physical examination, and basic complementary tests that cannot be done via video call. However, certain types of simple consultations could be conducted remotely, although this option may not replace the initial in-person visit in most cases.
13. How is the quality and safety of our home medical care guaranteed?
Our team of medical and healthcare professionals is highly qualified and equipped with the necessary equipment and materials to provide comprehensive home medical care. We follow strict safety protocols and comply with all health regulations and medical standards to ensure the quality and safety of our services.
14. Will I be able to access my medical reports when needed?
Absolutely. At DEBRES Medical, we advocate for a digital model that complements the high quality of our in-person medical care. You will be able to access your reports, test results, or medical prescriptions through your private access to our online platform.
15. Who has access to my medical reports in DEBRES Medical's digital system?
Only our team of medical and healthcare professionals involved in your medical care has access to your medical reports in the digital system. Additionally, access controls based on roles are implemented to limit access only to the information necessary to perform each user’s specific job functions.
16. How are my medical data protected in DEBRES Medical's digital report management system?
In our digital report management system, we implement advanced measures to protect your medical data. This includes end-to-end encryption, firewalls, intrusion detection systems, and strict access controls to ensure the confidentiality, integrity, and availability of your data. We follow strict protocols and comply with all legal regulations to ensure the quality and safety of our services.
17. Is it necessary to have medical insurance to be treated by our medical team?
Absolutely not. At DEBRES Medical, we offer universal care for all types of patients, whether they have medical insurance or not.
18. Can I request an appointment if I have medical insurance, even if it is not included in the medical network?
The answer is yes. Our services are universal and open to everyone.
19. If I have a reimbursement medical policy, can I request compensation from my company for the service expenses?
Reimbursement policies allow coverage of medical expenses when choosing a healthcare professional and assistance model not included in the insurer’s network, which depends on the specific terms of the insurance. Therefore, if you are the beneficiary of such a policy, you can request reimbursement from your company after receiving assistance from our team, providing the invoice we will send you.
20. How can I know the cost of the assistance?
Costs may vary depending on the services provided. On our website, you can view the rates for all our services, and we will provide you with the detailed price of the requested healthcare before confirming your appointment. This initial price may vary depending on the tests or treatments you require during the visit, but don’t worry, because you will always be informed by our professionals before they are carried out.
21. How can I make the payment?
When booking your appointment through the online platform, we will ask you to provide us with a credit card number for payment. If you prefer us to manage the appointment by calling us or writing to us, we will offer you the possibility of payment by credit card or bank transfer. For your peace of mind, we will always charge you after receiving our medical attention, and we will send you an invoice.